1. Information We Collect
EVvoltarc collects information that is necessary for providing, maintaining, securing, and improving its services. The information collected depends on how you interact with EVvoltarc.
1.1 Personal Information
- Name
- Mobile number
- Email address
- Address and other contact information
- Account and authentication information
- Vehicle-related information where required for the service
1.2 Service Provider Information
EV charging service providers may provide additional business and compliance information required for provider registration, verification, badge activities, payments, and platform operations.
- Business or trade information
- GST and tax-related information where applicable
- Charging-station information
- Banking or payout information where required
- KYC information where required
- Licences, certificates, and compliance documents where applicable
- Insurance or safety-related information where applicable
1.3 Technical Information
Depending on the website, application, device, and service used, EVvoltarc may process technical and usage information such as:
- IP address
- Browser and device information
- Operating system information
- Application usage information
- Security and diagnostic logs
- Information about interactions with EVvoltarc services
1.4 Transaction Information
Where users make payments or use wallet or payout functionality, EVvoltarc may process information relating to the transaction, payment status, wallet activity, refunds, withdrawals, rewards, or other applicable financial activity.
2. How We Use Information
EVvoltarc may process personal information for specified purposes associated with the services being provided. These purposes may include:
- Creating and managing user accounts
- Authenticating users
- Providing EV charging services
- Managing charging sessions and related records
- Supporting provider registration and verification
- Managing provider badge activities
- Processing payments and applicable wallet transactions
- Processing provider payouts and withdrawals
- Providing customer and provider support
- Handling complaints and disputes
- Preventing fraud, abuse, and unauthorized access
- Maintaining platform security
- Complying with applicable legal obligations
- Improving the EVvoltarc services
EVvoltarc aims to process only information that is relevant and necessary for the applicable purpose.
3. Website Information
The EVvoltarc website provides public information about EV charging providers, verification, badges, charging locations, contact services, and other platform information.
If you voluntarily provide information through forms such as Contact or Feedback, EVvoltarc may use that information to respond to your request, provide support, maintain records, or otherwise handle the purpose for which the information was submitted.
Public provider and verification pages may display information that is intended to be publicly available. Users should not submit confidential information through a public form unless EVvoltarc specifically requests it.
4. Mobile Applications
EVvoltarc provides mobile applications intended for different user groups, including EV customers and EV charging service providers.
EVvoltarc Customer App
The Customer App may process account information, charging-session information, payment-related information, and location information where the user grants the relevant device permission.
EVvoltarc Service Provider App
The Service Provider App may process provider account information, charging-station information, verification information, badge-related information, business documents, payment or payout information, and other information required for provider services.
5. Service Provider Information
EV charging service providers may be required to submit business, identity, payment, station, and compliance information in order to use provider-related services.
Certain information may be displayed publicly where it is intended to support provider discovery, verification, or charging-location information.
EVvoltarc does not represent that every document or provider detail submitted by a service provider will be publicly displayed. Public disclosure depends on the applicable service and information configured for public presentation.
6. Location Information
Location information may be used to support charging station discovery and location-related features.
Where a mobile application requests access to device location, the application will use the operating system's permission mechanism. Users can manage location permissions through their device settings.
Provider-submitted station coordinates or other location information may also be processed as part of provider and charging-location services.
7. Payments and Financial Information
EVvoltarc may facilitate payments, charging transactions, wallet operations, provider payouts, withdrawals, and related financial activities through supported payment and financial service providers.
Payment processing may involve third-party payment providers, including Razorpay, where applicable.
EVvoltarc may receive payment-related information such as transaction identifiers, payment status, amounts, and related records. Payment credentials that are handled directly by a payment provider may be subject to that provider's own privacy policy and security practices.
EVvoltarc does not intend to collect more payment information than is necessary for the applicable transaction or service.
9. Third-Party Services
EVvoltarc may integrate with third-party services to provide specific platform functionality.
Examples may include payment providers, communications providers, hosting infrastructure, authentication services, analytics services, and other technical providers.
Third-party services may have their own privacy policies, terms, and data-processing practices. Users should review the applicable third-party policies when using those services.
10. Data Security
EVvoltarc seeks to use reasonable technical and organisational safeguards appropriate to the information being processed and the nature of the services.
Depending on the applicable system, safeguards may include access controls, authentication, secure communications, monitoring, logging, restricted administrative access, backups, and other security measures.
No method of transmitting or storing information can be guaranteed to be completely secure. EVvoltarc will take reasonable measures to protect information against unauthorised access, alteration, disclosure, or destruction.
Where a personal data breach occurs, EVvoltarc will take the actions required under applicable law and the applicable regulatory framework.
11. Data Retention
EVvoltarc retains personal information only for as long as necessary for the applicable purpose, service operation, security, dispute resolution, accounting, taxation, regulatory, or other legal requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required for the applicable purpose and there is no legal or other permitted reason to retain it, EVvoltarc will take appropriate steps for deletion or anonymisation, as applicable.
12. User Privacy Rights
Subject to applicable law, users may have rights relating to their personal information, including rights concerning access to information about processing, correction, erasure, withdrawal of consent where consent is the basis for processing, and grievance redressal.
Where consent is the basis for processing, EVvoltarc will provide an appropriate mechanism for withdrawing consent where required by applicable law.
Requests should be submitted through the privacy or grievance contact details provided in this policy.
Certain information may need to be retained where required or authorised by applicable law, even after a user requests deletion.
13. Children and Minors
EVvoltarc services are not intended to be used in a manner that violates applicable requirements relating to children or minors.
Where applicable law requires verifiable parental consent or additional safeguards for processing a child's personal information, EVvoltarc will apply the required measures.
14. Privacy Requests and Grievances
Users may contact EVvoltarc regarding privacy questions, requests, corrections, deletion requests, consent-related matters, or grievances relating to personal information.
Privacy and Data Requests
For privacy-related requests, please contact:
support@evvoltarc.comGeneral Support
satendar@evvoltarc.comRegistered Office
Tech Zone IV, Greater Noida, Uttar Pradesh, India
When submitting a privacy request, users should provide enough information for EVvoltarc to identify the relevant account or request while avoiding unnecessary sensitive information in the initial email.
15. Policy Updates
EVvoltarc may update this Privacy Policy from time to time to reflect changes in its services, technology, business practices, or applicable legal and regulatory requirements.
When the policy is updated, the revised version will be published on this page with an updated date.
Where applicable law requires additional notice or consent for a material change in processing, EVvoltarc will provide the appropriate notice or request.
16. Contact Us
If you have questions about this Privacy Policy or EVvoltarc's handling of personal information, you can contact us using the following details:
EVvoltarc
Registered Office: Tech Zone IV, Greater Noida, Uttar Pradesh, India
This Privacy Policy is intended to describe EVvoltarc's privacy and data-processing practices. It should be reviewed and approved by appropriate legal counsel before being relied upon as the Company's final legal document.